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Z Connections | Edition #11 Nov 09 | WORTH THE MEASURE?
Article by Julia Szatar
Last month we started our ZadroComms Twitter Account and we embarked on an experiment to see if it was really worthwhile for our business. In one month we saw promising results. As with all communications strategies, we started with objectives to help us measure our results. Follow us on Twitter here to see what we’ve been up to and for regular marketing communications related topics for your business.
Time frame: 29 Sep – 29 October 2009
Objectives:
- To increase brand recognition
- To increase website hits
- To create brand engagement
- To promote one of our new services COMM*BAT
- To tap into trends
Results:
1. INCREASED WEB HITS = INCREASED BRAND RECOGNITION = INCREASED SERVICE RECOGNITION OF COMM*BAT
- Twitter became the third largest source of referrals to our site
- This led to a 15% increase in overall hits
- 28% of the visits were new potential customers
- 141% increase in hits to our Strategic Planning service COMM*BAT's page
2. MEDIA RELATIONS = INCREASED BRAND RECOGNITION = 3 CONVERSIONS FOR NEW SERVICE
Here’s the story:
- We knew that small to medium sized businesses were avoiding strategic marketing planning so we developed COMM*BAT.
- While trend spotting on Twitter, we discovered we were right on the money. A survey confirmed that more than 50% of small to medium sized businesses in Australia are avoiding Marketing Plans.
- A journalist on Twitter was looking for stories on this phenomenon and we had a media release ready to go.
- Result? Article in the Sydney Morning Herald Small Business section.
- We leveraged this and our website hits that day boomed to our highest ever. We also used the article as a sales tool.
- This month we have converted three COMM*BATS, of course we cannot attribute this directly to Twitter, however it definitely played a role.
3. NETWORKING = INCREASED HUMAN CAPITAL INTERNALLY
- Trend spotting lead to Zadro Communications registering for the Social Media Club which has lead to regular opportunities to network and for the professional development of our staff.
4. BRAND ENGAGEMENT WITH EXISTING CLIENTS
- We have engaged in conversation with some of our clients, notably a re-tweet of our last edition of Z Connections and a mention of COMM*BAT.
- We are looking to focus in on this objective more in the coming months so we would love to get some
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from you about our Twitter adventures. Tell us your thoughts
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.
As you can see the Zadro Twitter Experiment put a big tick next to all of our objectives. The objectives were broad; however we will be building on these in the coming months.
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