What does a communications manager do?
Communications Management involves articulating what your company is to the outside world, and to your most important stakeholder group – your staff. A communications manager will analyse your business from a communications point of view and deliver ideas and strategies on improving your internal and organisational communications, marketing, public relations and your business goals.

Why manage communication?
Communication is the life source of your business. Clever communications management positively impacts how your processes are carried out, how problems are resolved, the way people work, feel and think about their roles. It affects who knows about your business, how they find out about it, what they say and think of it, their experience of your products and services and can also impact customer loyalty. Communication is what we can use to make changes and design our organisational culture – ‘the way things are done around here’.

How do you manage communication?
Managing communication involves collaboration and a strategic approach. It needs to be informed by   listening to the people around you and your customers to find out what they want and need and how what you are doing is being communicated to them. Excellent communication strategies need to hang off the values, ideals and visions of the company and at all times encourage two way stream of communication – listening as much as talking.

What difference will it make?
At the very core, communications is a tool that businesses use to reach their business goals and visions. A communications plan will make the business plan come to life. A plan is activated by strong and compassionate leadership.